Terms of Service

REI BOSS is operated by Alpha's Digital LLC ("Alpha's Digital," "REI BOSS," "we," "us," or "our").

Effective date: October 14, 2026 Last updated: October 14, 2026

These Terms of Service (the "Terms") govern your access to and use of reiboss.io and related pages (the "Site") and the REI BOSS software, mobile app, AI features and related services (together, the "Services"). By creating an account, starting a trial, or using the Services, you agree to these Terms. If you are accepting these Terms on behalf of a company, you confirm that you have authority to bind that company, and "you" means that company.

If you do not agree to these Terms, do not use the Services.

1. Who can use REI BOSS

  • Business use only. The Services are built for real estate investing companies and their teams. They are not intended for personal, family or household use.
  • Age. You must be at least 18 years old.
  • Customers and Users. A company that subscribes is a "Customer." People a Customer invites to its workspace are "Users." The Customer is responsible for its Users and for all activity in its workspace.

2. Accounts and security

  • Keep sign-in credentials confidential and do not share accounts.
  • Use accurate information and keep it current.
  • Tell us promptly at support@reiboss.io if you believe an account has been accessed without permission.
  • A Customer's Visionary and Operator control who joins its workspace, their access level, and which departments they can see.

3. Free trial

New Customers may receive a free trial (currently 14 days). Trial features and limits may change. At the end of the trial, the workspace continues only if a paid plan is chosen; otherwise access may be limited or suspended, and data is handled as described in Section 12.

4. Plans, fees and billing

  • Fees. You agree to pay the fees for the plan and add-ons you choose, as shown at checkout or in your order.
  • Billing cycle. Subscriptions renew automatically at the end of each billing period (monthly or annual) until cancelled.
  • Payment. Payments are processed by our third-party payment processor. You authorize us to charge your payment method for all fees and applicable taxes.
  • Price changes. We may change prices with at least 30 days' notice. Changes apply from your next billing period.
  • Late or failed payment. If payment fails, we may suspend the Services after notice until the balance is paid.
  • Refunds. Fees are non-refundable except where required by law or stated in writing by us.
  • Taxes. Fees do not include taxes. You are responsible for applicable sales, use and similar taxes.

5. Cancellation

You can cancel at any time from your account settings or by contacting support@reiboss.io. Cancellation takes effect at the end of the current billing period. We do not provide partial-period refunds.

6. Your data

  • Ownership. You own the data you and your Users put into the Services ("Customer Data"), including leads, property records, deals, notes, files and scorecard numbers.
  • License to us. You grant us a limited right to host, process, transmit and display Customer Data only to provide, secure and support the Services for you, and as described in our Privacy Policy.
  • Your responsibility. You are responsible for the accuracy of Customer Data and for having the rights and permissions needed to collect, store and use it, including information about sellers, buyers, tenants and other contacts.
  • Privacy. Our Privacy Policy at reiboss.io/privacy explains how we handle personal information. When we process Customer Data on your behalf, we act as your service provider.

7. AI features

  • REI BOSS includes AI features, including the BOSS AI Chief of Staff, that read your workspace data to create briefings, alerts, suggestions, drafts and reports.
  • AI output can be wrong. You are responsible for reviewing AI output before relying on it or acting on it. AI output is not legal, tax, financial or valuation advice.
  • Drafts to outside parties. Messages to sellers, buyers or other outside parties are provided as drafts for your team to review and send.
  • Estimates. Financial figures marked "Est." are estimates and may differ from actual results.
  • We do not use one Customer's data to generate outputs for another Customer.

8. Calling, texting and email features

If you use REI BOSS to call, text or email your contacts:

  • You are the sender. You are responsible for complying with all laws and carrier rules that apply to your communications, including the Telephone Consumer Protection Act, the Telemarketing Sales Rule, CAN-SPAM, state telemarketing and do-not-call laws, and carrier registration requirements (such as A2P 10DLC).
  • Consent and opt-outs. You must obtain any consent the law requires before contacting someone and must honor opt-out requests promptly. Our systems process opt-out keywords such as STOP on your behalf.
  • Recording. If you record calls, you are responsible for giving any notice and obtaining any consent required by law.
  • We may suspend messaging or calling features if we reasonably believe they are being used unlawfully or in a way that puts our service or carriers at risk.

9. Acceptable use

You agree not to, and not to let anyone else:

  • use the Services for anything unlawful, fraudulent, deceptive or harassing, including unlawful discrimination in housing;
  • send spam or unsolicited messages in violation of law;
  • upload malware or interfere with the Services, their security, or other Customers;
  • access another Customer's data or try to bypass access controls;
  • copy, resell, sublicense or reverse engineer the Services, or build a competing product using them;
  • scrape the Services or use automated means beyond the features and APIs we provide; or
  • use the Services in violation of any third party's rights.

10. Third-party services and integrations

The Services can connect to third-party services you choose (for example Google, phone and SMS providers, CRMs, data providers and storage services). Your use of those services is governed by their own terms. We are not responsible for third-party services, and an integration may stop working if the third party changes or ends it.

11. Our intellectual property

We own the Services, the Site, the REI BOSS name and marks, the BOSS framework materials, templates, playbooks and all related software and content, except for Customer Data. Subject to these Terms and payment of fees, we grant you a limited, non-exclusive, non-transferable right to use the Services for your internal business during your subscription. If you send us feedback, we may use it without obligation to you.

12. Suspension, termination and your data after cancellation

  • By you. You may cancel as described in Section 5.
  • By us. We may suspend or end access if you materially breach these Terms (including non-payment) and do not cure the breach within 10 days of notice, or immediately if needed to prevent harm, comply with law, or protect the Services or other Customers.
  • Exporting your data. After cancellation or termination, you will have at least 30 days to export Customer Data, unless termination was due to unlawful use. After that period we may delete or de-identify Customer Data, except where the law requires us to keep it. Backups are overwritten on our normal schedule.

13. Availability and changes to the Services

We work to keep the Services available and secure, but we do not guarantee uninterrupted or error-free operation. We may change, add or remove features. If we remove a material feature you pay for, we will give reasonable notice.

14. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. REI BOSS IS BUSINESS SOFTWARE; IT DOES NOT PROVIDE LEGAL, TAX, FINANCIAL, INVESTMENT OR REAL ESTATE BROKERAGE ADVICE, AND IT DOES NOT GUARANTEE ANY DEAL VOLUME, PROFIT OR BUSINESS RESULT.

15. Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DEALS OR DATA; AND (B) OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS OR TO EITHER PARTY'S LIABILITY FOR FRAUD OR WILLFUL MISCONDUCT.

16. Indemnity

You will defend and indemnify Alpha's Digital LLC and its officers, employees and contractors against claims, losses and costs (including reasonable attorneys' fees) arising from your Customer Data, your communications with your contacts, or your use of the Services in violation of these Terms or the law.

17. Governing law and disputes

These Terms are governed by the laws of the State of South Carolina, without regard to its conflict-of-law rules. Any dispute will be brought exclusively in the state or federal courts located in Lexington County or Richland County, South Carolina, and each party consents to those courts. Before filing a claim, each party agrees to try in good faith to resolve the dispute informally for 30 days after written notice.

18. Changes to these Terms

We may update these Terms from time to time. When we do, we will change the "Last updated" date above. If we make material changes, we will notify Customers by email or in the Services at least 30 days before they take effect. Continuing to use the Services after changes take effect means you accept the updated Terms.

19. General

  • Entire agreement. These Terms, any order form, and the Privacy Policy are the entire agreement between you and us about the Services.
  • Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition or sale of assets.
  • Severability. If any part of these Terms is unenforceable, the rest stays in effect.
  • No waiver. Not enforcing a provision is not a waiver of it.
  • Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
  • Notices. We may send notices by email to the account owner or through the Services. You may send notices to the address below.

20. Contact us

Alpha's Digital LLC (operator of REI BOSS) 100 Old Cherokee Road, Suite F342 Lexington, SC 29072 United States

Email: support@reiboss.io Phone: +1 (803) 604-3769