Response time tracking
Review lead arrival and first recorded contact together. Define what counts as a response before comparing performance across sources or seats.
Speed to lead real estate
A clear owner. A timely response. A follow-up that does not disappear.
A new seller inquiry is only useful when someone works it. Build a response and follow-up process your team can see, own and review instead of relying on whoever notices first.
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Response and cadence
Review lead arrival and first recorded contact together. Define what counts as a response before comparing performance across sources or seats.
Set the next action around the seller’s timeline. Give each follow-up an owner and a due date, then review overdue work daily.
Plan a sequence of helpful touches instead of repeating the same pitch. Any scheduled delivery belongs in your outbound system and must respect consent and opt-outs.
Assign the work to a seat and make missed commitments visible. A shared pipeline keeps follow-up from depending on one person’s memory.
Daily execution
Review fresh leads alongside today’s commitments so a new response does not get buried beneath older work.
Use the last conversation to prepare a relevant draft. A person reviews it and sends from the outbound system.
Use response and follow-up numbers in the Weekly Momentum Meeting to identify where ownership or capacity needs attention.
FAQ
Speed to lead is the elapsed time between a new inquiry and your team’s first response. Define whether you measure an attempted call, a reply or a connected conversation so the number is consistent.
Match follow-up to the seller’s stated timeline, preferences and consent. Agree on a next contact when possible, record it and stop outreach when a seller opts out. There is no single cadence that fits every lead.
Outreach in REI BOSS is draft-only. A person reviews and sends from the outbound system; any automated delivery sequence must be configured and governed there.
Turn each inquiry and next contact into visible work with a clear owner.
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